Frequently Asked Questions (FAQs)
Ingredients & Nutrition
ARE YOUR PRODUCTS GMO-FREE?
Yes, all our products are verified Non-GMO by the Non-GMO Project.
ARE YOUR PRODUCTS GLUTEN-FREE?
Yes, all our products are FDA approved Gluten-Free!
DO YOU USE CERTIFIED GLUTEN-FREE OATS?
Yes! All our products made with oats are Certified Gluten-Free and made with Purity Protocol grown oats.
ARE YOUR PRODUCTS DAIRY-FREE?
Yes, all Elmhurst products are dairy-free.
ARE YOUR PRODUCTS VEGAN?
Yes, all our products are verified vegan by the American Vegetarian Association.
ARE YOUR PRODUCTS ORGANIC?
We aren't certified organic, but take great care when it comes to our sourcing and selecting our ingredients. All our products are 100% Plant-Based, Non-GMO, Vegan, Gluten-Free, Kosher, and contain no artificial ingredients. All our products made with oats are also Certified Glyphosate Residue-Free by The Detox Project.
WHAT ABOUT GLYPHOSATE IN OATS?
All of our products containing oats are Certified Glyphosate Residue Free by The Detox Project and are made with Purity Protocol grown oats.
This not only helps to best ensure the oats are gluten-free, it also means that the farmers are not allowed to treat the crops with Glyphosate and both the crops & fields are subject to testing for it.
DO YOU LEAVE THE SKINS ON THE NUTS?
Yes we do! To make sure we’re including as much of the natural nutrients as possible we start with unshelled whole nuts, skins and all, to make our products.
WHY DON’T YOU USE SPROUTED NUTS AND GRAINS?
The main reason is that our unique HydroRelease™ Method already helps to make the nutrients and micronutrients from the raw nuts, grains, and seeds we use more readily available and easily digestible.
ARE YOUR PRODUCTS CONSIDERED RAW?
They are not. Our products go through a very brief sterilization process (UHT) where they are exposed to heat for a few seconds. This doesn’t affect the nutrients in any significant way and helps make it possible for them to have a longer shelf-life without any added preservatives.
WHAT ARE YOUR NATURAL FLAVORS?
We use different blends of natural flavors in certain Elmhurst products. All the natural flavors we use are 100% plant-based and derived from natural ingredients like spices, fruits, vegetables, herbs, and other plant materials.
They’re also all recognized as safe by the FDA and are verified Vegan, Non-GMO, Gluten-Free, and Kosher.
DO YOUR PRODUCTS USE SEA SALT? IODIZED SALT?
No - the Salt listed in the ingredients of our products is non-iodized high grade vacuum evaporated salt - aka table salt.In some of our products we also use Himalayan Salt. This salt is found naturally inside of the Himalayan Mountains and we’ve confirmed with our supplier that is doesn’t contain any known allergens, including the crustacean shellfish allergen.
WHERE DO YOUR INGREDIENTS COME FROM?
- Almonds – California
- Walnuts – California
- Hazelnuts – Oregon
- Cashews – Brazil
- Oats – Canada
- Hemp – North America
DO YOU MAKE EVERYTHING IN THE SAME FACILITY? HOW DO YOU MANAGE ALLERGENS?
Yes, we want to be transparent so that our products are processed in the same facility on shared equipment. We have strict processes in place including testing and thorough cleaning between batches, however if your allergy is highly sensitive, we still recommend checking with your doctor or allergen specialist first to be safe.
Shelf Life, Storage & Packing
DO I HAVE TO REFRIGERATE MY CARTON?
Nope! If the carton or bottle is unopened, you can store any of our products at room temperature until you’re ready to enjoy up until the date stamped on the package! After opening, keep refrigerated and use within 7-10 days.
If you purchased it refrigerated from the store, it’s still the exact same product and doesn't actually need to be kept refrigerated until it’s open so you can go ahead and store extras in the pantry!
HOW LONG DOES IT LAST?
Unopened, our products can be enjoyed until the date stamped on the package — usually up to 180 days from when the batch was made. When ordering from elmhurst1925.com, you’ll always have at least 30 days from your order date to enjoy it, unless otherwise noted. After opening, refrigerate and use within 7-10 days.
DO YOU USE PRESERVATIVES TO MAKE YOUR PRODUCTS LAST LONGER?
No preservatives here! All Elmhurst products are aseptically packed (sealed in a sterile, airless environment), so they can last longer without additives. Once opened, refrigerate and use within 7-10 days.
CAN I FREEZE IT TO MAKE IT LAST LONGER?
We don’t recommend freezing. It affects the natural fats and proteins, so when thawed, the product won't return to its original creamy texture. Best to use by the best-by date or within 7–10 days after opening.
WHY IS MY PRODUCT SEPARATED?
Natural separation happens because we don’t use gums or emulsifiers—just give it a good shake.
Pro Tip: When opening a new carton, open and then re-close it first before shaking to help break the seal and get a better mix.
WHY IS MY CARTON LEAKING WHEN I SHAKE IT? IS THERE SOMETHING WRONG WITH THE CAP?
The caps require a few more turns to fully close. If it’s leaking, it may not be completely sealed. Keep turning until it's snug to avoid leaks.
IS YOUR PACKAGING RECYCLABLE?
Yes! Our cartons are 100% recyclable, including the cap in most areas. For local recycling info, visit recyclecartons.com
Orders, Purchasing & Shipping
IS IT OK THAT MY PRODUCT DID NOT ARRIVE REFRIGERATED?
Yes! All products are safe to ship and store at room temperature. Once opened, refrigerate and use within 7–10 days.
IS THE BOX MY ORDER CAME IN RECYCLABLE?
Yes! All shipping materials are paper-based and 100% recyclable, including insert trays and cardboard shreds.
WHERE ARE YOU SOLD?
Elmhurst is sold in many stores across the US, Canada, and beyond. Use our store locator to find a store near you.
WHERE IN THE STORE DO I FIND ELMHURST?
You might find Elmhurst products in the fridge or on the shelf (like in the natural foods section). They’re shelf-stable until opened, so both are fine.
CAN I ORDER ONLINE?
Yes! You can order directly from our website and ship anywhere in the contiguous US.
DO YOU DELIVER OUTSIDE THE U.S. THROUGH THE WEBSITE?
Currently, we ship only within the contiguous United States. We can’t ship directly to Alaska, Hawaii, or other countries, but we’re working with partners in select regions.
I PURCHASED SOMEWHERE ELSE – CAN YOU HELP ME?
We’ll try! For refunds or replacements from other stores or websites (Amazon, Thrive Market, etc.), please contact the place of purchase first.
Barista Editions & Creamers
HOW ARE BARISTA EDITIONS DIFFERENT FROM YOUR REGULAR PLANT-BASED MILKS?
Barista Editions were specifically made for use with coffee or tea, with input from actual baristas. They’re ideal for steaming, frothing, creating latte art, or simply adding creamy texture to your cup.
IS MILKED CASHEWS A BARISTA EDITION?
While not labeled as a Barista Edition, Milked Cashews steams and froths like one. It's great on its own, in smoothies, baked goods, or coffee—so we mark it “Barista Approved.”
WHAT IS DIPOTASSIUM PHOSPHATE?
Dipotassium phosphate is a safe, water-soluble salt used in less than 2% of our barista products. It helps them perform well when steamed or frothed.
CAN I USE THE BARISTA EDITIONS AS A CREAMER?
Yes! Even though Barista Editions have a milk-like consistency, they work great as creamers too.
WILL HEMP GET ME "HIGH"?
No. The hemp in our products only contains trace amounts of THC, per FDA regulations, and won’t cause psychoactive effects.
DOES HEMP CONTAIN CBD?
No. None of our products contain CBD.
WILL I FAIL A DRUG TEST IF I CONSUME HEMP?
No. The amount of THC in our hemp is extremely minimal (as required by FDA standards for industrial hemp) and will not show up in drug tests.
CAN CHILDREN HAVE HEMP?
Yes. Hemp is safe for children.
About Elmhurst
IS ELMHURST® 1925 THE SAME AS ELMHURST DAIRY?
Yes and no. Elmhurst Dairy closed in 2016. In 2017, owner Henry Schwartz launched Elmhurst 1925 as a plant-based company, focusing on simpler, better ingredients and plant-based nutrition.
WHERE DOES THE “1925” COME FROM?
1925 is the year Elmhurst Dairy was founded in Queens, NY. When switching to plant-based, we kept the name and year to honor the company’s heritage.
WHERE IS ELMHURST BASED? DO YOU MAKE YOUR PRODUCTS THERE TOO?
Elmhurst is based in Elma, NY (a suburb of Buffalo), and yes—all of our products are made right there.
WHAT DOES THE WORD "MILKED" MEAN?
"Milked" refers to our HydroRelease™ process, which transforms whole grains, nuts, and seeds into creamy, nutrient-rich beverages.
WHAT HAPPENED TO THE COWS WHEN ELMHURST DAIRY CLOSED?
There weren’t any cows. Elmhurst Dairy was a processing company that sourced milk from independent farms and cooperatives—it didn’t own livestock.